Aug 05 2013 0 Loading... Taking too long? Reload document | Open in new tab Download [746.67 KB] This document will help you organize lead information, and ensure you are asking the appropriate questions. You should print, and have a stack of these within reach at all times. And the Script is here: Download [12.74 KB] Post navigation Previous PostPrevious Rapport & Negotiation 1:05:12Next PostNext Repair Estimates